This page explains how to return equipment bought from NexaDigital in the United States. Read it with our Refund Policy, Shipping Policy, and Warranty Policy. These are the final return terms that apply to orders placed through this store. Standard freight shipping is $149.00 per order for delivery in the United States within 14 days. New customers can get free shipping on their first 3 orders by entering code NEWCUSTOMER at checkout, limited to 3 uses per customer.

How to start a return

To start a return, contact us through the Contact page or the Support page. Give us your order details and the reason for the return. Do not send equipment back before we confirm the return. Freight returns need coordination. We will confirm whether the item can be returned and what steps to follow.

Return window

You have 30 days from delivery to start a return. This is the published return window for NexaDigital orders. Contact Support within that 30 day period, and do not send equipment back before we confirm the return. If you need to return an item, contact Support as soon as possible after delivery, so freight return can be coordinated within the window. The owner may change this window in the future, and this page will be updated if that happens. Returns started after 30 days from delivery may not be accepted, except for damaged or incorrect items, which should be reported promptly under the Shipping Policy and Refund Policy.

Condition of returned equipment

Returned equipment should be in its original condition where possible. Send it complete, with accessories and documentation, and protected well for freight transport. Items used in a way that prevents resale, damaged after delivery, or returned incomplete may be refused, or may receive a reduced refund, as described in the Refund Policy. Report visible delivery damage or a wrong item promptly, so we can handle it as a damaged or incorrect delivery, not as a general return.

Return shipping and freight

Return shipping and freight costs are your responsibility, unless the item is damaged or incorrect. If an item arrives damaged or incorrect, contact Support promptly. Photos or delivery details help, where possible. We will confirm the return or replacement steps. Any refund for a returned item is handled under the Refund Policy, to the original payment method where possible. For help, use the Contact page or the Support page.