This page explains when NexaDigital issues refunds, and how refunds are processed. Read it with our Return Policy, Shipping Policy, and Warranty Policy. These are the final refund terms that apply to orders placed through this store. Standard freight shipping is $149.00 per order for delivery in the United States within 14 days. New customers can get free shipping on their first 3 orders by entering code NEWCUSTOMER at checkout, limited to 3 uses per customer.

When refunds are issued

We issue refunds for orders cancelled before dispatch, for items returned and accepted under the Return Policy, and for items that arrive damaged or incorrect, where a refund is the agreed remedy. An approved refund covers the product price paid for the item. Shipping is refunded only if the item is damaged or incorrect, as described below. If a manufacturer covers a warranty issue, the remedy may be repair, replacement, or manufacturer support, not a refund. Our Warranty Policy has the details.

How refunds are processed

To ask for a refund, contact us through the Contact page or the Support page with your order details. We review the request, confirm whether a refund applies, and then process approved refunds to the original payment method where possible. If that method cannot receive a refund, we will contact you using the details on your order, to agree another method. We do not name a specific payment gateway here, because the live payment setup may change. Refunds follow the payment provider process at the time of the refund.

Timing and deductions

We process refunds promptly after a return is received and checked, or after a damaged or incorrect delivery is confirmed. How long a refund takes to appear on your statement depends on your bank or payment provider. That part is outside our control, so timing here is described in general terms only. A reduced refund may apply where a return is incomplete, used in a way that prevents resale, or damaged after delivery. Return shipping and freight costs are handled as described in the Return Policy. They are not refunded unless the item was damaged or incorrect. For help with a refund, use the Contact page or the Support page, and give us your order details.