Support
This is the NexaDigital Support and Help Center. Use this page to find help choosing equipment, managing an order, arranging freight delivery, returning an item, or making a warranty claim. For a personal reply, use the Contact page.
Choosing equipment
Not sure which machine fits your job, site, or budget? Browse the Shop by category. Compare products in the category. Then contact us through the Contact page, and tell us about the work, the site, and your budget. Our team helps match equipment to your job, site, and budget before you buy.
Order support
For questions about an order, including order confirmation, payment at checkout, or account help, contact us through the Contact page, and give us your order details. Prices are shown in United States dollars (USD). Payment is taken at checkout through the payment provider shown there.
Shipping support
Factory direct orders are coordinated for freight delivery across the United States. Standard freight shipping is $149.00 per order, with standard delivery within 14 days. New customers can get free shipping on their first 3 orders by entering code NEWCUSTOMER at checkout, limited to 3 uses per customer. For delivery questions, see the Shipping Policy. Contact Support with your order details if delivery information is unclear, or if equipment arrives damaged or incorrect. Shipment tracking: After your order ships, you will receive a tracking number and carrier details. You can track your order in My Account > Orders and from the carrier tracking link in your shipping email. If tracking does not update, contact Support through the Contact page. Tracking will work from the first shipped order; it has not yet been tested with a real shipment because there have been no orders yet.
Returns, refunds, and warranty support
To start a return, see the Return Policy. You have 30 days from delivery to start a return. Contact Support through the Contact page within that 30 day period, with your order details, so freight return can be coordinated. For refund timing and method, see the Refund Policy. For manufacturer warranty help on eligible equipment, see the Warranty Policy. In each case, contact Support through the Contact page with your order details. We will confirm the next steps.