How to Report Damage on a Freight Shipment

When a freight shipment arrives damaged, clear notes and photos at delivery protect your claim. Note visible damage before signing, take clear photos, and contact NexaDigital with your order details promptly. A calm, step by step record is more useful than a rushed signature.

Check before you sign

Look at the packaging, pallet, and equipment before you sign, where the driver allows it. Check for dents, torn packaging, leaks, loose parts, and missing items. If you see damage, write a short note on the delivery paperwork, such as damaged packaging or dented panel, and keep a copy. Signing without a note can make it harder to show that damage happened in transit.

Take clear photos

Take photos of the packaging, the damage, and any labels or markings, while the item is still in its delivery state. Include a wide shot that shows the whole item, then closer shots of each damaged area. Do not repair, unpack fully, or discard packaging until you have asked for guidance, because packaging and labels can be part of the record.

What to record

Record the date and time of delivery, the order number, the item name, and a short description of each damaged area. Note any missing parts separately, and keep the delivery paperwork safe. A simple list with photos is easier to follow than a long message, and it helps support staff find the right order and item quickly.

If the driver cannot wait

Freight drivers often work to a tight schedule, so a full inspection may not be possible at the kerb. In that case, note visible damage only, sign with that note, and inspect the item fully as soon as it is unloaded. Photograph the packaging before you open it, then photograph each layer as you unpack. Report anything found after delivery promptly, with the same photos and notes, so the record stays clear.

Contact NexaDigital

Contact NexaDigital through the Contact us page or the Support page with your order details, photos, and delivery notes. Explain what arrived, what is damaged, and what is missing, in plain terms. Depending on the manufacturer terms for that product, a claim may lead to repair, replacement of a part or product, or another outcome stated in those terms.

Shipping, returns, and warranty

For delivery background, read the Shipping Policy, which explains that commercial heavy equipment is delivered by freight delivery and that standard delivery is within 14 days of the order. For returns, read the Return Policy, which explains the 30 day window to start a return from delivery and that return shipping and freight costs are the customer responsibility unless the item is damaged or incorrect. For warranty support, read the Warranty Policy.

Keep the item safe

Keep the damaged item in a safe, dry place and do not use it if use could make the damage worse or create a safety risk. Keep packaging, parts, and paperwork together until the claim is resolved. If a part is loose or a panel is sharp, keep people clear and follow the safety guidance in the manual. Protecting the item also protects the record of what arrived. Take a dated photo of where the item is stored, so its condition after delivery is clear if it is inspected later, and keep it with the claim notes.

Conclusion

Note damage before signing, photograph it clearly, and report it with your order details as soon as you can. To browse equipment, see the Shop. To learn more about NexaDigital, read the About us page. For help with a damaged shipment, use the Support page or the Contact us form.